Claims Form

Online Claims Form

Damage/Loss
You may file a claim for the lesser of the repair or replacement cost of the package contents, up to the declared value. A damage inspection will be carried out if necessary by Luggage Free or its logistics partners. Upon review, our licensed insurance providers will make the final determination on if the claim will be approved or denied, along with the final approval amount. All decisions determined by these providers shall be final.

Luggage Free insures against complete loss of or against any physical damage that has occurred to a shipment while in transit. Luggage Free or its logistics partners are not liable for damage or loss of protruding parts such as wheels, straps, pockets, handles, or other items attached to a travel case or bag. Luggage Free shall have no liability for damage to, or loss of, packages or Sporting Goods resulting from poor packaging, failure to lock, failure to acquire insurance or failure to require a signature upon delivery. For complete information regarding Luggage Free terms of use please visit https://www.luggagefree.com/terms.

Important: Please do not discard packaging (including the shipping label) or damaged merchandise until the claims process has been completed. Damaged merchandise must be made available for collection to Luggage Free or its logistics partners upon request. Failure to provide the merchandise may result in a claims denial or reduced payment. Failure to secure or lock the packaging will result in a denial of lost or missing items.
Name

First NameLast Name
E-mail
Phone Number
Format: (000) 000-0000.
Today's Date

MonthDayYear
Tracking ID
Your tracking ID can be found on your label or order confirmation.
Origin - City, State, Zip
Destination - City, State, Zip
Claim Type
Claim Description

Other
Comments
Please describe the damage/missing item(s)

Claim Amount - Item 1
Make/Model - Item 1
If applicable
Claim Amount - Item 2
If applicable
Make/Model - Item 2
If applicable
Claim Amount - Item 3
If applicable
Make/Model - Item 3
If applicable
Total Amount Claimed
Proof of value is required for all items and must be submitted in the form of a work order, or repair receipt/quote.

Proof of Value

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A receipt, or a repair quote. If you cannot produce a legitimate proof of value, Luggage Free will assist in submitting proof of value for a product of similar market value. Please note: this is a required field. Cancelof

Packaging

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Attach photos of the suitcase, travel case, or box used for shipping with the shipping label attached and in view. Please ensure the image(s) include a view of the entire hard case, soft case or box. The photos should depict the condition in which the shipment arrived. Please note: This is a required field. Cancelof

Damage/Missing Items

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A minimum of (2) photos of the damage that occurred while your shipment was in transit (make/model/brand must be visible for damaged items), for missing item(s), proof of damage to the outer packaging (hard case, soft case, or box) will be required in order to process your claim. Please note: This is a required field. Cancelof

Upload Photo of Label

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Upload a close up photo of the original shipping label with the tracking number visible. Please note: this is a required field. Cancelof

Payment Information

Please provide an accurate address to where claim payment may be sent. If your check is returned because of incorrect address information, a reprocessing fee may be assessed.
Check Payable to
First/Last Name or Company
Street Address
Address where you would like the check sent
City, State, Zip
If this field is not complete and the check is returned for an incorrect address, a reprocessing fee will be charged.
Should be Empty:

Online Claims Form

Payment Information