Online Claims Form
Damage/Loss
Name
*
First Name
Last Name
E-mail
*
Phone Number
*
Today's Date
*
/
Month
/
Day
Year
Date Picker Icon
Ship & Play Tracking ID
*
Your tracking ID can be found on your label or order page and begins with SP.
Claim Type
*
Damaged Item(s)
Missing Item(s)
Claim Description
*
Damaged Suitcase/Bag
Damaged Contents
Missing Item(s)
Lost Package
Other
Comments
Please describe the damage/missing item(s). Photos of the damage also required.
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Claim Amount - Item 1
*
(Current market value)
Make/Model - Item 1
*
(Brand name, model, etc.)
Claim Amount - Item 2
If applicable
Make/Model - Item 2
If applicable
Claim Amount - Item 3
If applicable
Make/Model - Item 3
If applicable
Total Amount Claimed
*
Proof of value is required for all items and must be submitted in the form of an online quote, work order, or repair receipt/quote. Claims will be filed for current market value of the damaged item(s).
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Proof of Value
*
Upload Files or Images
A screenshot of the item including the price, tax, and shipping with the entire URL from a webpage, receipt, or a repair quote. If you cannot produce a legitimate proof of value, Ship & Play will assist in submitting proof of value for a product of similar market value. Examples provided below:
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Packaging
*
Upload Files or Images
Attach photos of your hard case, soft case, or box used for shipping with the shipping label attached and in view. Please ensure the image(s) include a view of the entire hard case, soft case or box. The photos should depict the condition in which the shipment arrived. Examples provided below:
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Damage/Missing Items
*
Upload Files or Images
A minimum of (2) photos of the damage that occurred while your shipment was in transit (make/model/brand must be visible for damaged items), for missing item(s), proof of damage to the outer packaging (roller, duffle bag, box, etc.) will be required in order to process your claim. Examples provided below:
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Upload Photo of Label
*
Upload Files or Images
Upload a close up photo of the original shipping label with the tracking number visible. See examples below:
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Payment Information
Please provide an accurate address to where claim payment may be sent. If your check is returned because of incorrect address information, a reprocessing fee may be assessed.
Check Payable to
*
First/Last Name or Company
Street Address
*
City, State, Zip
*
Submit
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